Customer Services

Complete peace of mind when you rent from Butlers.

Call us on 01244 822144

Requesting an Engineers appointment

However trivial it may seem, if you're experiencing any difficulty with your rental product, please call our customer service department on the number above. We are available Monday to Friday from 9:00am to 5:30pm. Try and have the product near to you when you call, as we are often able to resolve your problem over the telephone.

If you call before 10:00am Monday to Friday and we are unable to resolve your problem over the phone, we can arrange to call to your home the same day to get you up and running again.

Account Queries

If you have any questions with your account or if your circumstances change.  Please call our Customer Services team on the above number we are here to help.  We are available Monday to Saturday 9:00am to 5:30pm.

If you are moving house or your contact details change please call us as soon as you are able.  Alternatively please email your new details to Customer Services.  Don't forget to tell us your account number or old address on your email.

Unfortunately we don't offer a removal/relocation service but if you are having difficulty reconnecting your equipment at your new address please let us know. We will reconnect your rented equipment for you free of charge but it may not be on the same day that you call.

Privacy and Cookie Policy

This statement covers the services provided by the Butlers Rentals web site:

Data Protection Act 1998

The Data Protection Act 1998 establishes rights for individuals whose personal data is processed by a third party. Any organisation which processes information about living individuals is a data controller for the purposes of the Act. T. J. Butler (Electronics) Ltd, as data controller, is required by the Act to ensure that individual data subjects are aware of how their personal data may be used, the purpose/purposes for processing that data and to whom, if anybody, that data may be disclosed.

What information do we collect?

Some areas of the site require you to actively submit information in order for you to benefit from specific features (such as a rental application). You will be informed at each information collection point what information is required and what information is optional. Some of this information may be personal (information that can be uniquely identified with you, such as your full name, address, email address, phone number etc.) We only collect such information when you choose to supply it to us. Information is also gathered without you actively providing it, through the use of cookies. This method does not collect or store personal information.

Information from visitors to the Butlers Rentals web site can be collected in the following areas:

Comments, questions and feedback.

Online applications and reporting site usage information, using cookies.

We store your email address if you subscribe to our newsletter. You can unsubscribe at any time, just click the link on your email or give us a ring.

Online ordering and reporting

Our online order form will allow you to choose which products you wish to apply to rent. The information you provide is collected for the purpose of considering your application.

Site usage information Cookie policy

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally. These pieces of information are used to improve services for you through, for example: measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast Cookies for improving service.  Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage, e.g. website statistics.

Your Rights as a Data Subject

As a data subject, you have various rights under the Act, including a right of access to any personal data being held about you by T. J. Butler (Electronics) Ltd as data controller. T. J. Butler (Electronics) Ltd will supply you with details of personal data we are holding about you if upon request.

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page.